Case Study: United Transportation
United is a multimodal transportation company with over a decade and a half of experience in the Chicago metropolitan and greater O’Hare regions, connecting Chicagoland businesses with the world 24 hours a day, seven days a week.
United offers a fleet of GPS equipped vehicles ready to meet a full range of cargo needs, whether it’s a small local pick-up or a major international shipping operation. In addition to local deliveries, and air and ocean freight, United offers: FCL import/export container drayage; short and long terms warehousing; a container freight station; container devanning and loading; and many other related services.
The Challenge: How to grow quickly while maintaining customer satisfaction
United Transportation is a 40-truck freight operation based outside Chicago that handles millions of tons of general cargo each year, but which has an ambitious agenda to grow both its cargo capabilities and its burgeoning hazmat facilities.
United Chief Executive Officer Ricky Singh and Vice President Mitch Estrada run United Transportation and a sister company, United Freight Services, a fourth-party logistics (4PL) provider, from a Bensenville, Illinois location that is convenient to Chicago’s O’Hare airport. When they began their search for a new TMS, they set out to find a solution that would allow both their team and their clients to quickly and effectively manage their business. They knew their clients would expect real-time visibility into the status of each load, from pickup to delivery. But as a small business, they needed to make the most of their resources.
THE SOLUTION: Supply Vision’s Transportation Management System
Supply Vision’s cloud-based TMS is specifically designed for domestic and international freight forwarders and truck brokers needing a single, integrated solution for their businesses.
United selected Supply Vision as its TMS provider because of the product’s flexibility and versatility for clients of all types. The tool’s customer portal allows United Transportation’s clients to track their shipments from any internet connection, and also gives those clients the ability to view electronic documents and images at any time, from anywhere, on any internet connected device. United turned to Supply Vision’s customer-focused solution, renowned for its speed of implementation and user-friendly interface. Now, clients are effectively tracking transportation moves, workflow statuses, on-hand freight visibility, along with document and image storage. And, United’s growing their business.
With Supply Vision’s TMS software solution in place, United Transportation has seen unprecedented new growth in its core business. The increased efficiencies the Supply Vision Logistics tool has generated in United’s warehouse, which is now fully automated, has enabled United to run a completely paperless operation, significantly reducing the ¬time needed for receiving and dispatch. As a result, United has added four new customers over the four months since launching the Supply Vision tool. The improved workflow is also allowing United Transportation to expand. Later this year, the company will open a new facility in Houston, at George Bush Intercontinental Airport, more than doubling its current capacity.
Additionally, United is growing its hazardous materials handling business. Early in the second quarter of 2017, United’s Chicago warehouse became a Certified Cargo Screening Program (CCSP) facility, endorsed by the Transportation Security Administration. Since implementing Supply Vision software, the United team processed more than 150,000 tons of hazmat inspections and repairs in just three months.